Service in the post office.
Hello.
I've come out of retirement for this short period to please Fai and Jinn, my fellow Tans who have been running the show without me.
Today, I went to Subang Square with Shaneil to get our electricity bill rectified. The simpleton who took the reading from our meter screwed up by overstating our electricity usage by 1000KWh ( Kilo-Watt hour for those who have you have never been exposed to terms in physics). An additional RM250 would have been forced out of our pockets if we had not expressed our displeasure.
Anyway, Kudos to Tenaga Nasional Berhad for their exceptionally prompt service (by Malaysian standards) which really left pleasant smiles on our faces. We only had to wait for a few minutes before being attended to by a nice lady who addressed our concerns superbly by responding very positively and presenting us with the new, correct bill quickly. I was really impressed and was hoping that my satisfaction would follow me to the post office. It was our destination because Shaneil needed to send a SIM card ( which he has SUCCESSFULLY sold by the way, Jinn) to a lass in Kedah.
Sadly, as my new-found satisfaction followed me to the service counter, it was impertinently stomped on by the apathetic staff who deemed good service to be the least important thing to them at that point in time. Firstly, they looked extremely reluctant to talk to me as they knew they would need to then converse in English. Never mind about that. Then, I asked them for an envelope so Shaneil could enclose the SIM card in it before sticking the 'Pos-Laju' label. Guess what?
They said that they didn't have envelopes.
Can you imagine? A POST office without envelopes?
I was actually expecting them to provide us with a complimentary envelope; heck, I would have even purchased one but they didn't have any! Envision a HUGE post office where HUNDREDS of letters and packages get distributed out almost daily and the staff claims that there is not a SINGLE envelope available. If that is not absurdity, you tell me what is.
We managed to find an envelope. Well, not a new one of course but the one which Tenaga Nasional had enclosed our outrageously high (wrong) electricity bill in. So, a round of applause to them for they saved us the effort of walking to the stationery shop to get the much yearned for envelope.
Anyway, more poor service plagued the rest of my time there but I shall not elaborate.
What I'd like to share is that many of us would be so quick to complain about all the poor service we get but sometimes we fail to recognise and appreciate the good service that we do enjoy once in a blue moon; like my experience today at TNB. Complaints always steal the show at the comments and opinions section of the Star but how often do we see commendations for sterling performances in the arena of service? It is true that perhaps, the instances of poor service offset the exemplary and decent by a fair amount but we should always be mindful of the positive input we receive and let our satisfaction emanate by praising them. By such acts, there will be spillover effects on those who have yet to buck up their attitude towards serving their customers. Effects that tend to rub off in other words.
Readers, always remember to praise any acts of good service for it is in giving that we receive.
I've come out of retirement for this short period to please Fai and Jinn, my fellow Tans who have been running the show without me.
Today, I went to Subang Square with Shaneil to get our electricity bill rectified. The simpleton who took the reading from our meter screwed up by overstating our electricity usage by 1000KWh ( Kilo-Watt hour for those who have you have never been exposed to terms in physics). An additional RM250 would have been forced out of our pockets if we had not expressed our displeasure.
Anyway, Kudos to Tenaga Nasional Berhad for their exceptionally prompt service (by Malaysian standards) which really left pleasant smiles on our faces. We only had to wait for a few minutes before being attended to by a nice lady who addressed our concerns superbly by responding very positively and presenting us with the new, correct bill quickly. I was really impressed and was hoping that my satisfaction would follow me to the post office. It was our destination because Shaneil needed to send a SIM card ( which he has SUCCESSFULLY sold by the way, Jinn) to a lass in Kedah.
Sadly, as my new-found satisfaction followed me to the service counter, it was impertinently stomped on by the apathetic staff who deemed good service to be the least important thing to them at that point in time. Firstly, they looked extremely reluctant to talk to me as they knew they would need to then converse in English. Never mind about that. Then, I asked them for an envelope so Shaneil could enclose the SIM card in it before sticking the 'Pos-Laju' label. Guess what?
They said that they didn't have envelopes.
Can you imagine? A POST office without envelopes?
I was actually expecting them to provide us with a complimentary envelope; heck, I would have even purchased one but they didn't have any! Envision a HUGE post office where HUNDREDS of letters and packages get distributed out almost daily and the staff claims that there is not a SINGLE envelope available. If that is not absurdity, you tell me what is.
We managed to find an envelope. Well, not a new one of course but the one which Tenaga Nasional had enclosed our outrageously high (wrong) electricity bill in. So, a round of applause to them for they saved us the effort of walking to the stationery shop to get the much yearned for envelope.
Anyway, more poor service plagued the rest of my time there but I shall not elaborate.
What I'd like to share is that many of us would be so quick to complain about all the poor service we get but sometimes we fail to recognise and appreciate the good service that we do enjoy once in a blue moon; like my experience today at TNB. Complaints always steal the show at the comments and opinions section of the Star but how often do we see commendations for sterling performances in the arena of service? It is true that perhaps, the instances of poor service offset the exemplary and decent by a fair amount but we should always be mindful of the positive input we receive and let our satisfaction emanate by praising them. By such acts, there will be spillover effects on those who have yet to buck up their attitude towards serving their customers. Effects that tend to rub off in other words.
Readers, always remember to praise any acts of good service for it is in giving that we receive.
posted by Jinn at 8:11 PM
2 Comments:
ya only find this kinda service in the land of prosperity and the country they describe as: "truely asia!" guess where kenny?
Hey Hiresh!
The last part is so CJC-ish. This year's theme is G.I.V.E Generous with Integrity, Volutnteering with Endeavour.
Anyway, if your writing is sooo good, how come you only managed a B4 for GP - i'm so dying with GP...
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